A: If the damage appears to be related to the shipping process, please contact the retailer where you purchased the product -- just search "retailer name" returns in a Google search. If packaging looks undamaged but the product inside is damaged, please contact us so we can help!
Frequently Asked Questions
Q: I PURCHASED A PETFUSION PRODUCT, WHERE CAN I FIND MORE INFORMATION ON CARE TIPS?
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A: The product package included a flier with more information on how to not only care for your product but also get the most out of it. For easy reference, see them all here =). If you can't find what you're looking for, contact us so we can help.
Q: WHERE ARE PETFUSION'S PRODUCTS MADE?
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A: Designed in the U.S. and produced in China, all of PetFusion's products undergo rigorous quality assurance checks to make sure they meet our high standards, are safe for use in your home, and are manufactured in a way that is environmentally / ethically responsible. Unfortunately, China gets a bad rap because there are many brands who cut corners, don't manage quality, don't require safety reports and don't require fair treatment of their workers. These are incredibly important steps to us and we know you'll see the difference when you use our products.
Q: ARE PETFUSION PRODUCTS AVAILABLE FOR INTERNATIONAL (OUTSIDE U.S.) SHIPPING?
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A:
- Canada, visit: Amazon.ca
- UK, visit: Amazon.co.uk
- Germany, visit: Amazon.de
- France, visit: visit Amazon.fr
- Spain, visit: Amazon.es
- Italy, visit: Amazon.it
- Other European countries: the above 5 Amazon Europe marketplaces ship to 26 European countries. See the full list here
If none of the above help you, please contact us so we can let you know about future offers in your country.
Q: THERE SEEM TO BE A LOT OF COMPANIES BRANDING THEMSELVES AS MODERN, HOW IS PETFUSION DIFFERENT?
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A: We are not unique in designing attractive pet products, but what does set us apart is offering them at a price that is affordable to the average pet owner and developing smart features that go beyond appearance to help you save time & effort and make your pet happier & healthier.
Q: WHERE CAN I BUY PETFUSION PRODUCTS?
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A: You can find our Amazon.com storefront here where all of our products are Prime Eligible. If you prefer alternatives to Amazon, you can also find our products on Chewy.com, Wayfair.com, Overstock.com, Houzz.com, or Bedbathandbeyond.com.
Q: HOW DO I INITIATE A REFUND / EXCHANGE?
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A: The easiest way is to run a Google search with "retailer name" returns. Unfortunately, each site handles their returns a little differently. If you run into issues, please contact us so we can help!
Q: I'M NOT SATISFIED WITH MY PURCHASE AND WOULD LIKE TO DISCUSS FURTHER, WHAT'S THE BEST WAY?
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A: Contact us and we'll reply within 24 hours. We recommend including any details you can in the 'Message' box, including an Order ID and where you purchased, so we can research the issue and save you time and less emailing.