A: If the damage appears to be related to the shipping process, please contact the retailer where you purchased the product. If purchased through Amazon.com, you can initiate a return by clicking here and choosing 'Return or Replace items' next to your order -- make sure to note your reason for return as "The shipping box and item are both damaged" to qualify for a free shipping return. If the damage appears to be pre-existing, please contact us so we can find out more.
Frequently Asked Questions
A: The product package included a flier with more information on how to not only care for your product but also get the most out of it. For easy reference, we've included a care tips & best practices email that we send to customers and are always willing to provide customized tips to your circumstances when you contact us.
A: Designed in the U.S. and constructed in China, all of PetFusion's products undergo rigorous quality assurance checks to make sure they meet our high standards, are safe for use in your home, and are manufactured in a way that is environmentally / ethically responsible.
A: Purchases can be made on Amazon.ca, Amazon.co.uk, Amazon.de, and Amazon.fr -- purchases from last three Amazon Europe sites cover 26 European countries. Purchases from all other countries can be made on Amazon.com and a list of eligible countries can be found here. Please contact us if you have any additional questions.
A: We are not unique in designing attractive pet products, but what does set us apart is offering them at a price that is affordable to the average pet owner and developing smart features that go beyond appearance that help you save time & effort and make your pet happier & healthier.
A: You can find our Amazon.com storefront here where all of our products are Prime Eligible. If you prefer alternatives to Amazon, you can also find our products on Wayfair.com, Chewy.com, Overstock.com, and Wag.com.
A: Click the link that corresponds to where you made your purchase: -- Amazon.com -- Wayfair -- Chewy -- Overstock. If you purchased one of our products through a Retailer not listed here, please contact us so we can help.
A: Contact us and we'll reply within 24 hours. We recommend including any details you can in the 'Message' box, including an Order ID and where you purchased, so we can research the issue and save you time and less emailing.